Refund policy

Return Policy

Melly’s World accepts return requests within 3 days of receiving the order.

To be eligible for return, items must be:

  • Unworn
  • Unwashed
  • Unused
  • In their original condition
  • With tags and packaging attached, where applicable
  • Free from stains, marks, perfume, damage, or signs of use

For hygiene reasons, swimwear and similar items must be returned completely untouched, unworn, and with all original tags and hygiene protection intact.

Returns may be accepted for the following reasons:

  • Wrong size
  • Change of mind
  • Item not suitable
  • Defective or damaged item
  • Wrong item received

Return approval is subject to inspection once the item is received.

Delivery fees are non-refundable unless the return is due to a defective item, damaged item, or an incorrect item sent by Melly’s World.

For regular returns, including size issues, change of mind, or preference changes, the customer is responsible for return delivery fees.

If the item is defective, damaged, or incorrectly sent, Melly’s World will cover the return delivery cost.

To request a return, customers should contact us within 3 days of receiving the order by WhatsApp : +961 76 134 681, or by email at mellysworld.lb@gmail.com.

Refund Policy

Refunds are handled after the returned item is received and inspected.

If the return is approved, the customer may choose one of the following options:

  • Refund
  • Store credit
  • Exchange

Refund method may depend on the original payment method and the specific order case.

Delivery fees are not refundable unless the return is caused by an error from Melly’s World, such as a defective item, damaged item, or wrong item sent.

Melly’s World reserves the right to refuse a refund if the item is returned used, washed, damaged, missing tags, missing packaging, or not in its original condition.

Exchange Policy

Melly’s World accepts exchange requests within 2 to 3 days of receiving the order.

Exchanges are subject to product and size availability.

Customers may request an exchange for:

  • A different size
  • A different item
  • Another available product of equal or different value

If the requested replacement item is more expensive, the customer will pay the price difference.

If the replacement item is lower in value, the customer may choose between store credit, partial refund, or another available item, depending on the case.

Items must be returned in original, unworn, unused, and untouched condition with tags and packaging attached.

For hygiene reasons, swimwear must be completely unworn and returned with all original tags and hygiene protection intact.

For regular exchanges, including size changes or preference changes, the customer is responsible for exchange delivery fees.

If the exchange is due to a defective item, damaged item, or wrong item sent, Melly’s World will cover the related delivery cost.